Return & Exchange Policy

At ElegantHeist, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

1. Items must be returned within 7 days of delivery.

2. Items must be unused, unworn, and in original packaging, with all tags attached.

3. Proof of purchase is required.

1. Final-sale or clearance items

2. Customized or personalized products

3. Gift cards

4. Intimate or hygiene-related items

1. Receive approval and return instructions.

2. Ship the item back using your preferred courier unless the item is defective.

1. Customers cover return shipping costs.

2. Damaged, incorrect, or defective items receive a free return label.

1. Refunds are issued to the original payment method after inspection.

2. Processing time: 3–10 business days.

3. Shipping fees are non-refundable unless the return is due to our error.

1. Exchanges are allowed for size, color, or item replacements.

2. If the requested item is unavailable, a refund or store credit will be provided.

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