Return & Exchange Policy

At ElegantHeist, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

Eligibility

  • Items must be returned within 30 days of delivery.

  • Items must be unused, unworn, and in original packaging, with all tags attached.

  • Proof of purchase is required.

Non-Returnable Items

  • Final-sale or clearance items

  • Customized or personalized products

  • Gift cards

  • Intimate or hygiene-related items

Return Process

  1. Contact us at [Support Email] with your order number.

  2. Receive approval and return instructions.

  3. Ship the item back using your preferred courier unless the item is defective.

Shipping Costs

  • Customers cover return shipping costs.

  • Damaged, incorrect, or defective items receive a free return label.

Refunds

  • Refunds are issued to the original payment method after inspection.

  • Processing time: 3–10 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

Exchanges

  • Exchanges are allowed for size, color, or item replacements.

  • If the requested item is unavailable, a refund or store credit will be provided.