FAQS

Frequently Asked Questions (FAQ) – ElegantHeist

1. What is your delivery time?

We usually deliver orders within 3–7 working days depending on your location.

2. How can I track my order?

Once your order is shipped, you will receive a tracking number by email or SMS.
You can track it anytime using our Track Your Order page.

3. Do you offer Cash on Delivery?

Yes, we offer Cash on Delivery (COD) on most items.

4. What are your shipping charges?

Shipping charges vary by product weight and city.
Shipping fee is shown at checkout before you place the order.

5. How do I cancel my order?

If your order is not shipped yet, contact us immediately via:
Email: elegantheist@gmail.com
Contact Page: Available in the footer

6. What is your return policy?

You can request a return within 7 days of receiving your order.
Product must be unused and in original condition.
For full details, check our Refund & Exchange Policy.

7. What if I receive a damaged product?

Please contact us within 24–48 hours with product pictures at:
Email: elegantheist@gmail.com

8. What payment methods do you accept?

Cash on Delivery

Online payment (if enabled)

9. Do you offer customer support?

Yes, we are always here to help!
Just reach out at
Email: elegantheist@gmail.com